Returns, Refunds, & Issue Resolution
T&T Botanica guarantees that all plants will arrive in a healthy condition. We do not accept returns or exchanges for healthy plants as it causes undo stress to the plant. Shipping Address changes for processed orders must be submitted within 24 hours. Orders returned to our greenhouses due to an incorrect shipping address will not be eligible for a replacement or a refund.
Delays caused by shipping couriers, including lost-in-transit packages, are not covered under the guarantee policy. We will attempt to work with the shipper to cover the replacement but that is dependant on shipper final judgement. However, in the event that plants arrive damaged due to factors within our control, the you may request either a refund or replacement.
If an entire order arrives damaged, a full refund will be issued, covering the cost of the products, shipping, labor, and packaging. For orders containing multiple items, if only a portion of the order is affected, the refund will be limited to the cost of the damaged items. Shipping and handling costs will not be refunded unless all items in the order were affected. For single-item orders, a full refund will be issued if the item is damaged.
To initiate a refund or replacement, you must submit a request via email to ttbotanica@gmail.com , providing the order details, shipping information, and clear photographic evidence of the damaged items taken within 24 hours of delivery. Only one replacement order will be issued per claim. Refunds will be processed within three to five business days.
T&T Botanica is a small business and aims to resolve all issues as promptly as possible. We care deeply about our customers and the plants themselves, so we will attempt to make any issues right.
We truly value your trust and continued support. We understand the excitement of receiving healthy plants, and we do our best to ensure they arrive in great condition. Your understanding of these shipping realities is greatly appreciated.